Terms and Conditions of YLDR (Dalufons AB), applying to the web shop www.yldr.gg
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as « you » ») with Dalufons, hereinafter referred as « Dalufons », « YLDR », « us » or « we » at the YLDR website (yldr.gg)
By using yldr.gg and/or placing an order, you agree to be bound by the terms and conditions set out herein (the « Terms »). Make sure you have read and understood the Terms before placing your order.
1. About YLDR
The business has its head office in Växjö. The firm’s postal address is Framtidsvägen 12, 351 96 Växjö, Kronoberg County.
If you want to contact us, please send an email to [email protected] with your demand and your contact information. We will get in contact with you as soon as possible.
When you have completed your order, we will send you a confirmation email. You will find in this email all the information about your order: products, prices, invoicing and delivering address. If some information are wrong, please contact us immediately by email to [email protected].
We reserve the right to cancel any order at any moment if the printing is comporting offensive signs or does not follow our standards.
We deliver worldwide with different logistics companies and the delivery cost is not included in the total price of the product.
The estimated delivery time is 3 weeks after your order has been produced.
Please note that the production time of a jersey is around 2-3 weeks.
You will receive your order around 4 weeks after you order it.
If the delivery takes longer than planned and if we did not take contact with you (and inform you about a longer delivery time), you should contact us on the mail [email protected].
During certain period of the year, production time can be longer. We will inform you as soon as we can about this delays.
We reserve the right at any time and without notification to modify prices due to a change of prices by our supplier, misprint of your price list and errors in prices caused by wrong information.
5. Return Policy
If you want to return a product please send first an email to [email protected] for a pre-approval of the return. We will not accept your return if you did not contact us before sending it back to us.
If you regret your order, please contact us immediately.
Our products are customised and personalised according to your wishes. We can therefore refuse the return of your order.
Once the return has been approved, send us an email where you indicate clearly your name, address, email, order number and the products you want to return to us.
You have to return the products to us immediately and within 14 days. You are responsible for the return cost (unless we pass an other agreement by email), the delivery and the condition of the return product. You must return the product in the original bag and in a box that will protect the product.
Responsibility for the return is yours until the parcel reaches us. Please remember take a proof of postage when dropping off your package at the post office.
You can expect to receive a refund within 3 weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email.
Note that we keep the right to refuse a return or to not give a full refund if the product is not returned in good condition or has been used.
Withdrawal is not applicable in these cases:
– products that have been sealed or where the seal broke because of hygiene reasons.
- services that have been completed and where you explicitly consent to the service without a right of withdrawal.
To read more about your return rights, please see here.
We carefully examined products before we send them to you. However, if the product is damaged or wrong when it arrives to you, we undertake to comply with the applicable consumer protection laws and for free of charge.
You always have to contact us for an approval before your return a damaged product. Send your email at [email protected]
The complaint has to be sent to us as soon as it has been discovered.
6.1. How do I apply for a complaint?
You should always report wrong and defective products to us by email [email protected]. In your email should be notified your name, address, email, order number and a description of what is wrong with the product.
If we cannot fix the error or deliver the same product again, we will pay you back for the defective product according to the applicable consumer protection laws.
We take in charge the cost of the return when the complaint is approved by us.
We keep the right to refuse a complaint if we see that the product is not defective according to the applicable consumer protection laws. Concerning complaints, we follow guidelines from the General Complaints board, see arn.se.
7. Limitation of Liability
We don’t take liability for indirect damages that can result from a wrong use of the product.
We don’t accept liability for late delays/ damages caused by circumstances outside the company’s current (Force Majeure). These circumstances includes but are not limited to work conflict, war, fire, state authority decisions, reduced or non delivery orders from our supplier .
We also don’t take responsibility for any change of products/ products characteristics that has been changed by the supplier or other factors out of our control.
8. Product information
We reserve ourselves for any misprints on this webpage and that some products can be sold out without being notified like this on the website.
We always try to display the most accurate colours and images of our product in our web shop. However we do not guarantee that the photos of the products reflects exactly the products itself concerning the colours, as some colours differences can show up depending on your computer monitors, quality of the photos and image resolution.
9. Information about cookies
10. Personal Data
We protect your personal information and your personal integrity according to the GDPR. We don’t store your customer information for other reason than completing your order. As a customer, you can always request corrections, extracts or removals of your information from our registry.
Read more about our personal data protection policy here.
11. Changes of Terms of Service
We keep the right to change the terms of service whenever we want. Changes will be published online on our webpage. The changed terms are considered accepted in connection with order or visits of your website.
This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Dalufons. You can contact Allmänna Reklamationsnämnden, se arn.se if you are living in Sweden. If you live an an EU country other than Sweden, you can leave a complaint via the Ru Commission platform for mediation in disputes, se http://ec.europa.eu/consumers/odr
In case of dispute we follow the decision from ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these general terms ans conditions shall be interpreted in accordance with the Swedish law.